Salary From:
£41,500
Salary To:
£41,500
Location:
Stoke-on-Trent
Category:
HR
Contract Type:
Permanent Full Time

IT Operations Manager

IT Operations Manager

Please be advised this is an Internal vacancy, if you wish further information please contact Danny Thomas at the following email address: danny.thomas@acosta-europe.com, who will be able to provide further details.

Your career starts with Acosta Europe.

Closing date for Applications: Friday 13th June 2025.

We power brilliant brands by delivering next-level execution and insight-led solutions across retail, technology, and consumer goods. We're currently looking for a dynamic IT Operations Manager to lead the delivery of outstanding IT services across our UK operations. If you're a proactive leader with a passion for service excellence, technology optimisation, and empowering teams—this could be the perfect opportunity.

About the Role

As our IT Operations Manager, you'll take charge of the day-to-day running of our IT operations. From field teams to depot logistics and our hybrid workforce, you'll ensure seamless service delivery across every touchpoint. Leading a team of 7, you'll oversee IT service management, end-user computing, helpdesk performance, and the effective management of our IT assets. You'll work closely with business leaders and technology partners to align IT services with Acosta Europe's strategic goals.

Key Responsibilities

Lead the IT Operations team, driving high standards of service and team performance.
Oversee end-user computing across laptops, mobile devices, and peripherals.
Manage the IT Helpdesk and implement best-in-class support systems and metrics.
Ensure efficient depot operations and IT logistics for field and office teams.
Maintain compliance with security protocols and data protection standards.
Manage IT budgets, vendor relationships, and support business continuity planning.
Communicate with stakeholders at all levels to ensure service alignment and innovation.

Other Requirements

Proactively support Acosta's Ways of Working and lead by example.
Uphold all company policies including GDPR, H&S, and mandatory training completion.

Essential Knowledge & Skills

Proven leadership in IT operations, helpdesk, and service management.
Experience managing complex IT projects and delivering end-user support.
Skilled in ITIL frameworks, automation tools, and performance monitoring.
Strong communicator with the ability to influence technical and non-technical stakeholders.
Organised, adaptable, and able to manage competing priorities.
Previous retail, FMCG, or sales sector experience is a plus.

What We Offer

At Acosta Europe, we believe in investing in our people. You'll enjoy a supportive and forward-thinking work environment, ongoing development opportunities, and the chance to make a tangible impact across our growing business.

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.